We shipped a contact form in the first version because every website builder has one. Almost nobody used it.
What people actually did
They deleted the form and pasted a wa.me link. So we made that the default, and then made it better: every enquiry button carries the page or product name into the message.
The difference is not cosmetic. A seller with forty listings who receives twenty messages a day saying 'hi, price?' has twenty conversations to untangle. The same seller receiving 'I want to see the 2 BHK in Vaishali Nagar' has twenty leads.
What we are still working out
Routing to more than one number, and what happens when the person who owns the phone leaves the business. Neither is solved yet.